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The Key to Happy Customers

The mood you project will drive the quality of every interaction.

We've heard for years that people like doing business with people they like. A step further, it's much easier to like people who are happy.

Employers focus on employee engagement, but we don't talk enough about employee happiness. And I don't mean happiness tied to job satisfaction, but genuine happiness. Happy employees will be more productive, or at worst, better in communications with internal and external customers.

“A happier workforce is clearly associated with companies’ ability to deliver better customer satisfaction — particularly in industries with the closest contact between workers and customers, including retail, tourism, restaurants, health care, and financial services.”

Read more here at Harvard Business Review.


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